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LanguageCert selt faq - banner

Before your Exam

Before your Exam

Where can I take LanguageCert SELT exams?
As per UKVI requirements, UK visa exams must be taken at SELT Test Centres. To find a SELT Test Centre near you, click here.
Can I take LanguageCert SELT exams online?
As per UKVI requirement, LanguageCert SELT tests are not available via LanguageCert Online tests with live remote invigilation. LanguageCert SELT tests are available only at SELT Test Centres.
 
How can I book a LanguageCert SELT exam?

You can book a LanguageCert SELT exam here.

How can I reschedule a LanguageCert SELT exam?

To select a new date and time to take your SELT exam, simply log in to your LanguageCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams".

Please note that you can reschedule your exam free of charge up to 72 hours before its start time. An administrative fee will be charged after this point.

 
How can I cancel and request a refund for a LanguageCert SELT exam?
  1. If you bought a SELT voucher without booking a specific exam date, you can request a full refund within 14 calendar days after purchase. Simply contact LanguageCert customer service at selt@languagecert.org or the dedicated SELT phone numbers that are available on https://selt.languagecert.org/support
  2. If you booked a specific exam date, you can request a refund by completing the “Refund Request form”, which must be submitted to LanguageCert customer service at selt@languagecert.org.

Refunds:

  • Up to 72 hours before the exam: 50% refund
  • Less than 72 hours before the exam: no refund (in the case of emergencies a 50% refund applies)
How can I prepare for my LanguageCert SELT exam?
LanguageCert has a wide variety of free self-study resources available, including practice papers, videos, as well as information on preparation publications, which you may find here.
 
Is car parking available at the SELT Test Centres?
No, there is no car parking available at any of the SELT Test Centres. It’s important that you plan your journey in advance in order to arrive at the Test Centre at the specified time. If you will be driving to the Test Centre please make sure that you plan ahead to identify nearby car parks.
How do transgender customers who do not want to disclose their previous identity when booking a SELT test go about arranging this?
Transgender customers who do not want to disclose their previous identity should refer to the gov.uk SELT pages for guidance.
Is the Take2 service refundable?
No, the service is non-transferable, non-refundable and cannot under any circumstances be redeemed for cash or credit.
 
What time do I need to arrive at the Test Centre?
You MUST arrive at the Test Centre at least 30 minutes before the exam begins.
Can I bring a relative or a friend to the Test Centre?
ONLY candidates can attend the Test Centre. NO visitors are allowed to attend the Test Centre.
How do I make arrangements if I require assistance on exam day?

If you require any form of assistance because of a disability for example, it is important that you contact our Customer Service team before booking your exam and we will endeavour to accommodate your needs. If you have already booked your exam, please contact Customer Service as soon as convenient.

How can I submit a Reasonable Adjustments or Special Considerations request?
For information on our Reasonable Adjustments and Special Considerations Policy please click here or contact our Customer Service.
What information is available for people from Afghanistan?

The following information about support for people from Afghanistan has been published by the Home Office on GOV.UK: